Computer Support Technician
We are not accepting new applications at this time.
The Computer Support Technician program continues in 2016-17 for students who are currently enrolled and completing their program.
This program is currently offered at:
For information on other program options in the this field, please contact an education advisor at 1 877 489-2687 ext. 3243 or by email email@example.com.
Our 8 month Computer Support Technician certificate provides you with hands-on experience in computer hardware, application support, operating systems, and networks. Offered 100% online, this program prepares you for a career in the exciting and ever-changing field of computing and information technology. We also offer you the flexibility to earn your certificate on a full-time or part-time study basis.
Learn how to:
- Install, configure, and troubleshoot hardware and software
- Use tools and techniques for systems analysis and design
- Implement, manage and troubleshoot security in network infrastructure
- Install, configure and manage servers
- Systems Administration
- Database Administration
- Web Development
Career opportunities (entry-level positions):
This program prepares students for entry-level positions as computer support technicians in small to medium sized businesses while also introducing them to a broader range of IT careers.
- Computer support technicians
- Junior web developers
- Hardware technicians
- Network technicians
- Network administrators
This program prepares students for several industry-recognized certifications:
- A+ Certification (Hardware component)
- MS SQL Server implementation & design certification
- CompTIA Security+ certification
- Windows Server certification
- Program length: 8 months / two 15-week semesters
- Courses: 10 courses / 30 credits (view course schedule)
- Location: Online
- Start dates: Sept / Jan
- Tuition & Fees:$3,066.90 (Approximate cost)
- View: Admission Requirements
September 17th (Fall Semester) is the last day for late registration for ICT 102, ICT 108, & ICT 214.
January 19th (Winter Semester) is the last day for late registration for ICT 114, ICT 216, & ICT 232.
|Computer Support Technician Program|
|Required Courses (21 credits)|
Computer Hardware - ICT 102
This course will begin to prepare students to support and repair personal computers by examining: basic lab safety concerns; the operation of the major parts of PCs; the operation of devices that are commonly attached to PCs; basic troubleshooting guidelines; and the use of utility software. For students interested in pursuing an A+ certification the material presented in the course will be helpful for the hardware component of the A+ certification exams.
Operating Systems 1 - ICT 108
This course will introduce students to the basic concepts of a computer's operating system. Students in the course will spend time on the installation and configuration of the Windows operating system. Students will also be introduced to how to modify as well as optimize the Windows environment.
Professionalism and Customer Service - ICT 110
This course provides focused knowledge and practical skills in public and customer relations. Topics include interpersonal relations; positive customer attitudes and awareness; image and professionalism; quality customer service; customer service policies and skills; special needs customers; dealing with difficult customers; conflict resolution and negotiation; public speaking; and media relations. Cultural diversity and sensitivity is emphasized throughout in meeting the needs of multi-cultural customers. Additional topics covered are User Support and Help Desk Functions. User support processes and activities are examined.
Foundations of Web Development - ICT 112
Foundations of Systems Development - ICT 120
This course introduces the tools and techniques that are used for systems analysis and design. Both the traditional and the object-oriented approach to systems analysis and design will be used. This involves methods of analysis for assessing the information needs of an organization and determining how computer systems can provide problem solving help. Requirements modelling will include additional coverage on use cases and use case descriptions. System design involves specifying in detail how the components of systems should be implemented and should be based on an in-depth understanding of the business problem obtained from systems analysis. At all stages throughout this course an iterative approach to systems development will be emphasized.
Networking - ICT 114
This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite. In addition to explaining concepts, the course uses a multitude of real world examples of networking issues from a professional's standpoint, making it a practical preparation for the real world.
Database Design - ICT 214
This course will provide a practical foundation of database design and implementation. The course will cover relational modelling, relational design, normalization, functional dependencies, requirements gathering to design a solid database and SQL. The SQL component will introduce the student to inserting, editing, deleting and retrieving data from the database. There will be a strong hands-on component that includes real-world examples and exercises.
|Electives - choose 3 courses (9 credits)|
Foundation Project - ICT 122
This capstone course emphasizes teamwork and project management in building an information system from a comprehensive, "real-life" case study. The instructor will lead the group through the phases of the project development cycle to produce and demonstrate a working model of the target system.
Database Management Systems - ICT 216
In this course we will be using MS SSQL Server. This database is used by a large business base in all variety of industries. Microsoft SQL Server is a computer application used to create desktop, enterprise, and web-based database systems. This course is designed for students who already understand relational database design and have a basic understanding of SQL. This course will further provide students with an in-depth understanding of designing, implementing, and configuring MS SQL Server. This course helps prepare students to write the MS SQL Server implementation and design certification exam.
Network Security - ICT 232
Security is the number one concern of computer users. Whether on the Internet or inside corporate networks, robust security is a must. This course provides the opportunity for the student to learn how to implement, manage, maintain, and troubleshoot security in a network infrastructure. For students interested in pursuing a CompTIA Security+ certification, the materials presented in the course will be helpful for the certification exam.
Server Management - ICT 234
The main goal of this course is to provide students with a comprehensive understanding of Microsoft Windows. Server and to prepare students to tackle server administration. The course focuses on selecting server and client hardware, installing and configuring a server, managing users, groups and computer accounts, setting up and managing network printing services, understanding the elements of Active Directory and security, managing and implementing backup and disaster recovery, administering web resources, monitoring and tuning a server, and troubleshooting problems. Another goal is to prepare students for the Windows Server certification exam.
Network Infrastructure - ICT 236
The main goal of this course is to provide students with a comprehensive understanding of networking infrastructure supported by Microsoft Windows Server. The course focuses on implementing routing; implementing, managing, and maintaining dynamic host configuration protocol (DHCP), domain name system (DNS), file services, print services and securing data and transmissions using IP security (IPSec). Another goal is to prepare students for the Windows Server certification exam.
Electives can be selected to complete the program with a computer support specialization; i.e.:
|To achieve this CST specialty…||Complete these 3 electives|
|Web Development specialty (under review)||ICT 212, 216 and 232|
|Systems Administration specialty||ICT 232, 234 and 236|
|Database Administration specialty||ICT 216, 234 and 236|
Alternatively, students may choose any 3 electives to complete a more general certificate.
The Computer Support Technician program is offered in conjunction with the BCcampus Information and Communication Technology (ICT) Collaborative. The CST is delivered online by College of the Rockies in collaboration with four other post-secondary institutions. Students are admitted to and receive a credential from College of the Rockies as their Home Institution. Courses are offered collectively by the member institutions and are hosted at BCcampus in a shared virtual learning space.
Information contained in program outlines is correct at the time of publication. Content of the courses is revised on an ongoing basis to ensure relevance to changing educational, employment, and marketing needs. The instructor endeavours to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.
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