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College of the Rockies
College of the Rockies
Contact Us: 1-877-489-2687

F.A.Q.s

1. When I try to login, it says that my password is invalid?

2. I forgot my password and can't login to my course. What should I do?

3. What is the largest file size that I can upload?

4. I've uploaded a new photo of myself for the profile, but I still see the old one? What's happening?

5. I'm trying to add an assignment, but I can't see the upload area. What's happening?

6.I keep getting copies of forum posts in my email. Why?

7. Is there some way to see a summary of the postings I have made for a class, and then generate a printable file of those postings?

8. In my course, there is a link to an article in the college library. When I click on it, it wants me to login, but my Moodle login doesn't work. What should I do?

 

1. When I try to login, it says that my password is invalid?

Sometimes your browser (Internet Explorer) will save old information. To clear it, follow these steps:

For Firefox:

  • Go to the orange Firefox tab and select Options from the menu
  • Click on Options a second time then select the Privacy tab
  • Go to "Clear history when Firefox closes" and click on Settings
  • Tick Active Logins, Cache, and Cookies then click OK
  • If you tick "Clear history when Firefox closes" this will keep your cache clear in future.
  • Click Ok then close the current Firefox browser and open a new one.

For Internet Explorer: 

  • Click Tools ... along the top of your browser window
  • Click Internet Options
  • Under Temporary Internet Files, first click Delete Cookies to clear your temporary files, then click Settings
  • Set to "Every time you start Internet Explorer". That will help clear your cache. Click OK to close the windows.
  • Close your current Internet Explorer browser and open a new one.
  • Go to www.cotronline.ca and type in your user name and your password (these are case sensitive, so use proper upper and lower case)
  • Click Login

If you are still having problems please call the Moodle Help Desk at 250-489-2751 (ext.3737) and someone will walk you through the login process. Our toll-free number is 1-877-489-2687 ext. 3737.

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2. I forgot my password and can't login to my course. What should I do?

A. You can click the "Lost password?" link in the login area and the system will email you a new password, or you can contact the Moodle Help Desk (moodle@cotr.bc.ca) and ask that your password be reset.

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3. What is the largest file size that I can upload?

A. Most courses will accept up to 100 MB, but some activities within courses may be set as low as 2MB. Your instructor will be able to tell you the maximum file size that they'll accept for a specific assignment.

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4. I've uploaded a photo of myself for the profile, but I still see the Smiley face? What's happening?

A. Your internet browser might be reading the image from the cache. Try refreshing the page. If that still doesn't show the new image, you will have to clear your cache. See the directions provided for question 1.

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5. I'm trying to add an assignment, but I can't see the upload area? What's happening?

A. Not all assignments are submitted online, so some may not show the upload area; however, when you've been asked to electronically submit an assignment, the upload area should appear at the bottom of the page. If you can't see it, contact your instructor right away so they can adjust the assignment's settings. For help with assignments, see the Moodle Guide for Students.

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6. I keep getting copies of forum posts in my email. Why?

A. One of the features of the Moodle discussion forums is the ability to "subscribe". If you're subscribed, every time someone adds a new post to a forum, you'll receive a copy in your email.  If you don't wish to receive email notifications, directions for turning this feature off can be found in the Moodle Guide for Students

Subscriptions are really handy, because you're instantly notified when there is activity in your discussion, but the email can get a little overwhelming, especially if it's a lively forum. You can manage how your receive subscription posts in your "Profile". When you click on your name in the top right corner of the COTR Online page (beside the logout link), you'll get to your Profile page. Under My Profile Settings in the Administration block, you'll see the option to "Edit Profile". This is where you would change 'Forum Auto-subscribe" and "Forum Tracking".  If you click on Forum Posts under My Profile in the Navigation block, you can quickly see all the posts you have made to discussion forums in the course.

There is more information on Forums (including subscriptions) and Editing your Profile in Moodle Guide for Students.

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7. Is there some way to see a summary of the postings I have made for a class, and then generate a printable file of those postings?

A. You can see and print all the postings you've made in a course. Within a course, click on your name in the top right corner of the screen to enter your "Profile" area. Then, click the "Forum Posts" tab.. It will show you all the posts you've made for that course. (It doesn't group them by activity, but you can see by the address of the post which activity it came from.) Unfortunately, the system does not compile them into one long running document for printing, so you'll have to print page by page.

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8. In my course, there is a link to an article in the college library. When I click on it, it wants me to login, but my Moodle login doesn't work. What should I do?

A. To access articles in the College library database, you need to login with your COTR Network account, which is different than your Moodle account. This is the same account you use when you login to computers on campus or access college webmail. If you are not on campus, you'll need to contact the Student Help Desk to set up your network accounts user name and password. Find out more information about COTR network accounts.

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