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Program Calendar (2018/19)
ICT-110 - Professionalism and Customer Service

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Course NameCreditsTuition
ICT-110Professionalism and Customer Service3 - credits$324.42

This course provides focused knowledge and practical skills in public and customer relations. Topics include interpersonal relations; positive customer attitudes and awareness; image and professionalism; quality customer service; customer service policies and skills; special needs customers; dealing with difficult customers; conflict resolution and negotiation; public speaking; and media relations. Cultural diversity and sensitivity is emphasized throughout in meeting the needs of multi-cultural customers. Additional topics covered are User Support and Help Desk Functions. User support processes and activities are examined.

Prerequisites: CST Certificate Program Admission

Delivery Method: Online

Credits: 3 | Length: TBA | Course Outline for ICT-110

ICT-110 Professionalism and Customer Service can be found in the following programs: