Program Calendar (2019/20)
Customer Service | $45 + GST
Successful customer service is more than just a simple exchange of goods or services, it takes understanding of how to do this well! This workshop focuses on key fundamental skills that anyone can learn and implement. Topics covered include, how to create a positive first impression, ways to create a memorable experience (fostering positive word of mouth and repeat customers), along with tips for how to deal with difficult situations and/or customers.
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|Tuesday, October 8, 2019||In-Class||Register|