Volunteer Position - Client Services

Date posted: 7/12/2017
Closing date: 1/1/2018
Number of positions: 5
Location: Cranbrook, BC
Length: part-time

Description / duties:
Key Responsibilities:
• Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
• Administrative support including record keeping, telephone follow-up, general office duties
• Accepting and receipting of financial donations
Working Conditions:
• This is an ongoing position and a minimum 6 month commitment is desired
• Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service
• Must be available Monday to Friday between the hours of 9:00 am – 4:00 pm for a 4 hour volunteer shift.

• Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
• This position requires a satisfactory Canadian vulnerable sector criminal record check
• Strong verbal and written communications skills in English, including telephone etiquette
• Ability to work independently and as part of an effective team
• Dependable and able to effectively execute assigned tasks in a high pressure environment
• Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
• Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
• Ability to lift and carry 50lbs
• Must has Standard First Aid with CPR C or equivalent or be willing to take the training

Contact information

Canadian Red Cross
#340-1311 2nd Street North

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