Guest Services Agent

Date posted: 1/25/2018
Closing date: 4/20/2018
Number of positions: 1
Location: Sooke, BC
Length: full-time

Description / duties:
As the first point of contact with all our guests, Guest Service Agents are responsible for creating a
pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and
upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing
attention to detail despite a busy environment, ensures that policies and procedures are followed

- Greet guests in a friendly and professional manner, anticipating and addressing their unique
- Provide consistent and accurate information on our company, tours and the surrounding area
- Ensure guests are aware of, and comfortable with, all activity requirements and policies
- Respond to, and resolve inquiries via telephone, email and in-person
- Coordinate tour arrangements for guests, including reservations, payment and transportation
- Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
- Execute daily computer-based tasks, including reservations, data entry, reporting, research
- Administrative opening and closing duties, including maintenance of a cash float
- Practice proactive risk management habits
- Ongoing maintenance of retail products (inventory and re-stocking)
- Ensure a clean and tidy workplace
- Special projects, as assigned by management

- Previous experience in customer service, hospitality/tourism, sales
- Excellent interpersonal skills – an upbeat, friendly and professional attitude
- Ability to multitask and excel in a busy environment
- Team player, yet also able to work independently
- Meticulous attention to detail
- Strong knowledge of Sooke/Victoria and the surrounding area
- Ability to organize, plan ahead and manage workload
- Excellent computer skills, specifically Google Apps and Microsoft Office
- Awareness and understanding of risk management
- Strong communication skills, verbal and written
- Standard First Aid / CPR Level C certification
- Proficiency in additional languages an asset

Contact information

Adrena LINE Zipline Adventure Tours
5128C Sooke Rd.

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